Lancaster Hotel

The No. 1 selling point for this hotel is the staff. So, smart in dress, so friendly, so knowledgeable and with the ability to speak different languages including perfect English. From Matteo and Chiara on reception to Matteo in the Breakfast Room they were all a delight to deal with. The hotel itself isn't modern but is immaculately kept in every single area. Everything just shines! Someone with a real sense of pride looks after this grand old building. The bedroom and bathroom were serviced daily and were always nice to return to. Being on the 5th Floor we were lucky to have a small terrace with table and chairs for sitting out in the sunshine. Breakfast was excellent with a wide choice of cereals, yoghurts, rolls, pastries, meats, cheeses and hot bacon, sausage and egg. The breakfast room was very pleasant if quite small. Once or twice other guests needed to wait for a table and I can imagine that if that if the hotel was full that this might involve a little wait. But, for us, we had a table immediately each morning and Matteo remembered our hot drink of preference each day. The location of the Lancaster Hotel is perfect if you are reasonably active since the large Sempione Park is close by and it's only a 30 minute walk to the area of The Duomo. The number 10 tram runs fairly close by and this runs all the way from the Centrale Railway Station down to Navigli. There are a number of restaurants within easy walking distance of the hotel and the area felt quite safe to walk even at night.

The hotel is located in a quiet, upscale suburban neighbourhood with nice eateries and parks nearby. It was a short walk to a few different attractions like museums and art galleries, and a slightly longer (but still very manageable) walk to the city centre. We travelled by train, so had to take a taxi to the hotel, but would definitely stay in or around this area of Milan again. Staff at reception were friendly, efficient and quick to offer us coffee/tea if we were waiting in the lobby for any reason. Our room was clean and comfortable, and had windows that actually opened (I always prefer this if possible). The breakfast buffet had a good selection and staff made sure it was kept well stocked.

The hotel fully met my expectations: Good location, Public transport stops were nearby, Good places to eat were also nearby, The room had a large bathroom, A very good breakfast for every taste, Excellent coffee (I especially liked the way the cappuccino was served ;) ) and Extremely nice, professional and friendly staff. I´m very satisfied with the hotel and highly recommend it to anyone who wants to have a good experience in Milan!

What a lovely little hotel. The room was very comfortable with a big shower. The breakfast was included in the rate which was fantastic, but the standout of the premises were the staff, they were very well spoken in English, very friendly and super helpful. Oh, and there was a quiet, classy 24-hour bar in the lobby too.

Very friendly staff; they just made every day better with a little joke always smiling helping me when I had lost something in my room. Very good location to 3 torri and rest of Milan via metro. Quiet and safe location. Clean rooms and excellent service. Best price comfort location ratio in Milano. Local bars and pizzerias are great small business all stuff home made.